Cooperation Agreements and Customer Portfolio Management in Hotel Industry: The Airline Market Segment
نویسندگان
چکیده
منابع مشابه
“investigating the relationship between knowledge management and customer satisfaction considering to the e-services”
چکیده : این مطالعه تاثیر مدیریت دانش بر رضایتمندی مشتریان با توجه به خدمات الکترونیک در سازمان حمل و نقل و پایانه های استان سیستان و بلوچستان را مورد بررسی قرار می دهد. جامعه آماری این تحقیق مدیران، سرپرستان و کارشناسان مشغول به کار در سازمان حمل و نقل و پایانه های استان سیستان و بلوچستان بوده که مجموعا 94 نفر می باشند. برای تعیین حداقل نمونه از جدول مورگان استفاده شده است. که با توجه به جدول ...
Analyzing solid waste management practices for the hotel industry
The current study aims to analyze waste characteristics and management practices of the hotel industry in Hoi An, a tourism city in the center of Vietnam. Solid wastes from 120 hotels were sampled, the face-to-face interviews were conducted, and statistical methods were carried out to analyze the data. The results showed that the mean of waste generation rate of the hotels was 2.28 kg/guest/day...
متن کاملNonlinear Pricing and Market Concentration in the U.S. Airline Industry∗
This paper provides new evidence on the impact of market concentration on airlines’ nonlinear pricing strategies. Under a second-degree price discrimination setup, where firms compete via a collection of quality and price pairs, we derive testable implications about the effect of market structure on a firm’s relative price schedule. We then test these predictions using a unique dataset of airli...
متن کاملCongestion and Market Structure in the Airline Industry
Empirical research on the relationship between market congestion and the market competitive level largely falsifies the positive relationship predicted by theoretical models. In this paper, I exploit the airline industry network structure and focus on the level of congestion during periods in which passengers cross-connect to their final destinations. About 70% of hub airport flights depart or ...
متن کاملFunctional Integration and Systems Implementation of Customer Relationship Management in Hotel Industry: a Multilevel Analysis
Successful customer relationship management (CRM) depend on strategic skills and re°ect the sharpness of long-term cooperation and organizational values. The purpose of the study will explore operational and analytical implementation of information system (IS) may lead to market strategy and CRM performances of a hotel. A CRM performance model was formulated by ISs success perspective in the st...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Ottoman Journal of Tourism and Management Research
سال: 2019
ISSN: 2149-6528
DOI: 10.26465/ojtmr.2018339527